HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Frequently Asked Questions

What payment methods do you accept?

We accept major credit cards, such as Visa, Mastercard, and American Express. We also offer PayPal and Afterpay.

Do you offer click and collect? 

Yes absolutely, you can collect your purchases at our Hobart store located in Centrepoint. This option will be provided upon checkout. 

Can you do same day delivery?

We certainly do offer same day local delivery in Hobart and surrounds for a flat fee of $10 when ordered before 12pm. Just enter your address at checkout and we will do the rest. 

What are your delivery charges? 

All delivery information and costs can be found here on the Delivery page.

What if my question is not listed here?

If you have any other questions or need further assistance, please do not hesitate to contact our customer support team. You can reach us through the Contact Us page on our website or via email hello@theteddybearshop.com.