The 'Bear' Necessities

Yes, you can! Once your order has been shipped, you'll receive a tracking number and link via email. Simply click on the link to monitor the status of your delivery.

Alternatively, enter the tracking number here: https://auspost.com.au/mypost/beta/track/search

Ah, the eagerly anticipated bear delivery dance! While exact delivery times vary depending on your location and chosen shipping method, rest assured, we're hustling as fast as a bear chasing a picnic basket to get your fuzzy friend to you in no time.

We dispatch all orders within 1-2 days and approximate delivery times are added below:

Australian Domestic: Typically 2-4 business days for standard post, or 1-2 business days for express delivery.

New Zealand: Typically 5-8 business days.

US/UK: Typically 7-9 business days.

Other International Destinations: Typically 10-14 business days.

Please contact us or refer to Australia Post for more information: https://auspost.com.au/sending/send-overseas/international-delivery-times

Our return policy is as cuddly as our bears and can be found at this link

We charge a flat rate of $9.95 for shipping anywhere in Australia. (excluding very large items, see 'bulky goods' below)

If you are local to Hobart, you can choose to pick up your order from our store at 201B Centrepoint Shopping Centre, 70 Murray Street.  Orders are available for same day collection during opening hours (excluding Sunday and Public Holidays) within 1-2 hours. 

We offer same day local Hobart delivery for $10. Email us at hello@theteddybearshop.com or phone (03) 6234 7716.

Our shipping charge for bulky items is $15-$20. 

Products that incur the Bulky Shipping charge are disclosed in the product description and are automatically calculated at checkout. 

We ship Worldwide. Enter your address details on the checkout page for shipping costs. Please contact us with any specific queries. 

We accept payments by Paypal, Afterpay, Visa, Mastercard and American Express. We process our credit card payments with Shopify Payments. Your personal information is encrypted and securely processed without you leaving the security of our website.